Very overcrowded so you feel you can't move or look around properly. Also very slow in serving. Lovely items but very expensive. One item was 50 cheaper new online! Stunning window displays though especially at Christmas and staff are pleasant and helpful.
I received a Lola rose necklace with a stone missing and a silk scarf with a very noticeable white mark in the middle, ,numerous other stains and to top it off a pull in the scarf! I was just told return it recorded at the Post office,pay for the return myself and they will do a refund on receipt but I will have to send them a copy of the receipt for posting before they will refund that. I had mentioned in my first email that I had breast cancer for 3rd time and could they get a courier to collect or send a prepaid label!!! They can see the faults as I had to send photos of each one. Terrible customer service,no fault of mine I will have to wait for my refund,fork out a lot of money for the return as it is in a large box and pay out to purchase 2 other birthday gifts which will now be late!!!
An Aladdins cave could have spent an age in there, will definitely be visiting next time in rhos
so helpful and looked after my mum who's in a wheelchair. shop crammed with top-notch stuff.
Customer service was exceptional :)
The Lovely Room is a UK Home Goods Store based in Colwyn Bay, Wales. The Lovely Room is located at 13 Rhos Rd, Rhos on Sea, Colwyn Bay LL28 4PP, UK.
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